COVID-19 – Business Update

COVID-19 – Business Update
17/03/2020 No Comments Critical Updates, Customer Notices, Notices, Staff Notices, Support Notices, Uncategorized Axia

Dear Customers 

Following the latest guidance from the government this afternoon, some of our staff will be switching to home working. This includes our support and managed service team, this will in no way impact the services we deliver as we have robust Business Continuity plans in place, please continue to contact axia and interface with the team in the same way during this period.
Email: helpdesk@axia.co.uk
Tel : 01923 333111
We understand that with a significant number of organisations switching to home working, this is putting pressure on Axia IT teams in response to this we have increased our staffing levels during business hours and out of hours to support all our customers during this period. If you have any queries or concerns please do not hesitate to contact me directly.

COVID-19 Business Continuity Plan
We would like to share with you some of the measures we have put in place to ensure business continuity.We have made investments in our technology infrastructure to ensure we can operate our systems and processes remotely with no interruption to normal service levels.
This will ensure we’re able to provide you with the same level of service should any of our colleagues need to work remotely or should we decide to close any offices and/or switch to a remote working model. We have tested our business continuity strategies to confirm we can provide ‘business as usual’ should our entire workforce need to work remotely. In the event of this happening, we would operate as follows:
* We are using soft phones, allowing continuous phone access to our teams
* All tools for managing enquiries, quotes, order processing, etc. would be remotely accessed by our teams via laptops/PCs
* Various collaboration and conferencing tools would be used internally to work with our customers and vendors for productive collaboration and content sharing
* Live events and training would be switched to virtual environments

Axia are also on hand to implement any remote worker solutions if required.

As always, we remain committed to supporting your business with an excellent level of service.
We will continue to monitor the situation to ensure the best course of action.
If you have any questions at all, please do not hesitate to contact your respective account manager or product manager.

We remain at your service.

Regards

Axia Computer Systems

About The Author
Axia Administrator for Axia Computer Systems Ltd

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